Many companies spend top dollar on trend-setting customer-facing websites with all the bells and whistles. However, often it’s a different story with their internal versions. If there is one, it’s usually cluttered with outdated content, making it impossible to...
We all know that internal communication has gotten a whole lot harder. With hybrid, fully remote, and on-the-go workers, keeping everyone in the loop is a labor worthy of Hercules. A communication matrix is a handy tool that makes the task a whole lot easier. Whether...
Tackling complex problems, fostering creativity and nurturing collaborative solutions is universal in business today. The terms cooperation, coordination, and collaboration are often used interchangeably. However, collaboration refers to a higher level of joint...
First coined by DWG in 2009, back then the term digital workplace was new and exciting. Organizations were tentatively embracing the cloud, setting up intranets, and jumping on the Yammer bandwagon. Fast forward several years and one pandemic later, and it’s a...
If you played the children’s game telephone, you know how easy it is for messages to get distorted as they pass from person to person. Imagine then the devastating consequences if you were relaying company-critical information. Misunderstanding, falsehoods, and a...
Communication is easy. After all, you have been communicating all your life, no problem. And you are right. Communication is straightforward until you get it wrong. Misunderstanding, confusion, and even offense is the fallout when it breaks down. If you are looking to...
The good ol’ water cooler is the heart of many companies. It’s where we go to take a break, rehydrate and chat with our colleagues. However, the benefits of water cooler conversation go far beyond cementing social bonds and recharging our batteries. It also has a...
We don’t need to tell you the future of work is hybrid. Countless surveys like Prudential’s Pulse of the American Worker Survey have confirmed what we already know. Sixty-eight percent of all workers say a hybrid workplace model is ideal. However, connected work...
We all know that every great workforce needs great collaboration and communication – that’s a given. But today's workplaces look different. Connecting, collaborating, and communicating are challenging in hybrid teams. An enterprise social network (ESN) can help bridge...
We don’t need to tell you how much the communications landscape has changed. With remote and hybrid working, social media, and digital technology, communication is different even from five years ago. The old favorite all-staff email probably no longer hits the mark....
When we updated the Files module recently we also introduced a new feature in the search tool. When you search for a file saved in the Files module you can now quickly see where the file is saved. In the above example, the search has returned a result letting us know...
HR departments are the engine rooms for every business, but the goalposts are constantly changing. New rules and regulations, technology advances, and best practice guidance keep HR professionals on their toes. And it’s a full-time job keeping on top of the...
Ask the average manager or business owner about the benefits of an intranet, and the following usually spring to mind. Improved communications. Faster and easier access to information. Increased productivity and streamlined processes. These are all fantastic choices...
Finding information on the internet without Google would be like wading through mud, right? And the same applies to your employee intranet. Without a decent intranet search engine, your intranet will be a chaotic mess. Staff will feel frustrated and irritated. And the...
The collective knowledge of your people is perhaps your most valuable asset. And yet, a surprising number of businesses have no formalized process for transferring internal knowledge. A hastily arranged exit interview is often the only mechanism for capturing...
It almost goes without saying that universities are knowledge hubs. Students, lecturers, and staff come together to learn, share and collaborate. But their sheer size and complex structure can also make them an administrative and communications nightmare. Disparate...
Fast, responsive, and relevant, instant messaging (IM) is a game-changer for many businesses. When collaboration and agile decision-making are vital, IM has much to offer companies. Once seen as the preserve of teenagers, IM has moved into the mainstream. And so, for...
IT departments are the powerhouse behind every successful business; but, their contribution is often underappreciated. Sometimes written off as being nerdy and uncool, IT departments fly under the radar until something goes wrong. However, the Covid pandemic has done...
Every business is looking to cut costs right now. That's why it's an ideal time to think how many unnecessary copies of documents, customer orders, approval forms, and emails are printed each day. Now consider how much your organization is spending on the associated...
Many great business innovations started life as a humble suggestion from an employee. It was a worker at Amazon who came up with the simple, but incredibly successful idea of offering customers free shipping. This innovation led to the creation of Amazon Prime. It was...
Many business innovations are sparked by a fantastic idea from an employee. After all, staff suggestion boxes, designed to encourage idea-sharing, have been around for decades. Nowadays, however, technology has made it easier for staff to get their creative minds...
Sticky notes. To-do lists. Checklists... Love 'em or hate 'em, there's no denying they help to pull off a project. But as anyone knows who's been involved in a major initiative, there's more required than this humble trio to get things done. Both in our work and in...
Poor knowledge management can have a negative impact on the performance of any organization. However, the effects of poor knowledge management for healthcare teams may well have more serious consequences. Malpractice, misdiagnoses, administering the wrong medication...
The transfer of knowledge within an organization is often a poorly recognized issue. Most businesses will agree that it should be done, but very few have approached knowledge transfer in any systematic way. Usually an ad hoc approach involving a hastily arranged exit...
Any business looking to invest in new hardware, software or indeed any major asset or piece of equipment needs to be sure they’re getting value for money. Return on investment (ROI) has become the standard measurement for doing just that. It’s a simple equation that...
When it comes to customer relationship management (CRM) software, the cloud computing company Salesforce is probably the market leader. The chances are high that your staff will be using Salesforce to input lead information, update customer contact details or log work...
Have you heard about the benefits an intranet offers businesses but thought it was only for big companies? Or perhaps you’re interested in the idea of an intranet, but without an internal IT resource, you put it in the too-hard basket? Maybe you’ve identified a number...
Nowadays there’s so much information, data and statistics in the workplace that organizing, managing and sharing it is a challenge for businesses. How do you make all that knowledge work for you? How do you make it accessible to staff? It’s true – what’s the point of...
We’ve heard it all before: Social intranets just waste time. All your staff are going to do is idle away their time, sharing cat photos, holiday stories, and muffin recipes. Having a social intranet certainly won’t lead to an increase in productivity and more than...
Think that a cloud intranet isn’t for you because you only have two employees? Well, think again. Far from being the preserve of large organizations or corporates, cloud intranets have a lot to offer startup enterprises as well. The truth is with over 90 percent of...